Changes and returns old
Not satisfied with your purchase? Of course you can EXCHANGE OR RETURN IT. This return policy is exclusively in reference to products on this website that are not personalized.
We tell you in detail:
We tell you in detail:
Spain (Peninsula) and Portugal:
- The products purchased on our website have a 15-day return period from the delivery of the product at destination.
- The product can be changed for another size or item from this website for an equal or higher amount free of charge, we will deliver the new product or size and collect the old one at no cost (only the first exchange is free).
- You can request a refund of the product, receiving the refund as soon as the product reaches our offices. return shipping costs of the product will be borne by the customer and they may ask us to collect it from our courier (cost €5.50).
- The products purchased on our website have a 15-day return period from the delivery of the product at destination.
- The product can be changed for another size or item from this website for an equal or higher amount free of charge, we will deliver the new product or size and collect the old one at no cost (only the first exchange is free).
- You can request a refund of the product, receiving the refund as soon as the product reaches our offices. return shipping costs of the product will be borne by the customer and they may ask us to collect it from our courier (cost €5.50).
- They remain GIFT CARDS are excluded from return.
- They remain excluded from return Orders placed on DAKO travel bags that have requested customization of the product as well as any of our products that you have requested to be customized.
- They remain excluded from return those products that are not delivered in perfect condition as they were delivered.
- They remain excluded from return Orders placed on DAKO travel bags that have requested customization of the product as well as any of our products that you have requested to be customized.
- They remain excluded from return those products that are not delivered in perfect condition as they were delivered.
Balearic Islands, Canary Islands, Ceuta and Melilla:
- You can request a refund of the product, receiving the refund as soon as the product reaches our offices. return shipping costs of the product will be the responsibility of the customer, providing us with the shipping address.
Rest of Europe:
- You can request a refund for the product and receive the refund as soon as the product arrives at our offices. The management of the return shipment of the product will be the responsibility of the customer, providing us with the shipping address.
Purchases made at our point of sale (C/ Lagasca 55) can only be returned or exchanged there within 15 calendar days and with a purchase receipt.
Purchases made on our website can only be exchanged or returned through our online form. Exchanges or returns will not be accepted at our physical point of sale when the purchase has been made online.